How The Man Down Worker Alert Works

Step 2: Instant Connection with 24/7 Monitoring Center

As soon as the emergency button has been pushed:

Two Types of Activation:

• ● A two-way voice call is automatically initiated to our professional 24/7 monitoring center, where trained response agents are standing by.
• ● At the same time, a real-time alert is triggered in the SoloSolutions Supervisor Portal, instantly notifying assigned supervisors, managers, or safety officers that a worker is in distress.

This dual channel approach ensures that both emergency responders and internal company contacts are made aware of the situation immediately, minimizing response times and maximizing safety.

Step 3: Response Tailored to the Situation

During the live call, the monitoring agent speaks directly with the lone worker to assess the nature and urgency of the situation. Based on the worker’s needs or level of risk, the agent can take one or more of the following actions:

• ● A Contact local emergency services and direct them to the worker’s GPS location.
• ● Notify a designated supervisor or employer contact, either instead of or in addition to calling 911.
• ● Remain on the line with the worker until help arrives or the situation is resolved.
• ● Cancel the alert if the worker confirms they are safe and activated the alarm accidentally.

This flexible response model empowers workers to get the exact help they need, without unnecessary escalation.