We’ve got the answers for your most common questions.
Whether you’re just starting to explore lone worker safety solutions or you're ready to implement a comprehensive system, we’re here to help. This FAQ page covers everything you need to know about the Loneworker.com safety platform, from how our panic button works to how it helps you meet lone worker legislation in your region.
What is a lone worker?
A lone worker is any employee who performs their duties out of sight or earshot of a coworker or supervisor. This includes people working alone in a facility, in the field, during off-hours, or in remote areas. Examples include construction workers, real estate agents, home caregivers, delivery drivers, utility workers, and more.
Why do businesses need a lone worker safety solution?
Many jurisdictions require employers to assess and mitigate risks to lone workers. Implementing a panic button and monitoring system helps protect employees during an emergency at work, ensures compliance with lone worker safety guidelines, and reduces liability in the event of an incident.
What is a lone worker safety policy?
A lone worker policy is a formal document that outlines how your company identifies, protects, and responds to the risks associated with working alone. Our free Lone Worker Policy Guide provides templates, risk assessments, and action plans to help you create one tailored to your needs.
How does the Loneworker.com panic button work?
Our panic button is a compact, wearable device used by lone workers to request help instantly. When activated:
It’s a direct, fast, and effective way to respond to a man down or any workplace emergency.
What is the “automatic fall detection” alert feature?
This optional add-on automatically detects falls or prolonged inactivity using built-in motion sensors. If a worker becomes unresponsive, the system triggers an alert—even if the panic button hasn’t been pressed.
Is the panic button water-resistant?
Yes. Our panic buttons are built for tough working environments and are water-resistant and rugged, making them ideal for outdoor and hands-on industries like construction, logistics, and home care.
Does it work in remote or rural areas?
Our devices use a combination of cellular networks and GPS. As long as the area has cell coverage, the device will operate normally. We’ll assess your coverage needs during your product demo.
Can the system be customized to fit my business needs?
Absolutely. From escalation plans and check-in procedures to which managers receive alerts, the system can be configured to match your company’s workflows, jurisdictions, and employee roles.
Our System Uses Industry Leading Technology To Keep You Safe
Excellent audio capability, crisp speaker output, and adjustable microphone sensitivity ensures you can communicate with your monitoring center with ease during any emergency.
The Lone Worker provides nationwide coverage by using one of America’s largest 4G LTE mobile networks to connect you with your monitoring center.
The mobile unit automatically updates your location every 30 seconds upon activation to ensure help can find you in the event of an emergency.
Automatic fall detection can ensure help is on the way even if you find yourself incapacitated or otherwise unable to respond to the monitoring center.
How does the monitoring app work for managers?
Managers use the Loneworker.com app to:
The app is available on desktop and mobile, so you're always connected to your team’s safety status.
Can multiple managers receive alerts?
Yes. You can configure alerts to go to one or more individuals based on job role, location, or escalation level. This ensures coverage around the clock.
Enhance Your Safety Experience With The Lone Worker Companion App
Locate and manage your loved one's Lone Worker device easily with the companion app. Here are some of the benefits of using the companion app:
Check on the location of the device via GPS technology
Quickly check the device battery to ensure it's always charged
Easily update your emergency contacts
Adjust the volume of your device's speaker
You can download the Lone Worker companion app completely free through the Apple App Store or Google Play Store.
Which industries use Loneworker.com?
Our system is used in a wide range of sectors where employees face safety risks while working alone, including:
If your employees work alone—even occasionally—they’re considered at risk and should be protected under your safety program.
Can small businesses use your system too?
Yes. Our platform is fully scalable—from just a few workers to hundreds. Whether you're a five-person team or a national operation, we’ll tailor the system to your needs and budget.
