Lone Worker Safety Policy Guide For New Brunswick

Our Guide To Lone Worker Safety Policy And Legislation In New Brunswick

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How New Brunswick Defines A Lone Worker

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Employing A Lone Worker In New Brunswick

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How The Safe Lone Worker App Can Protect New Brunswick Lone Workers And Employers

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New Brunswick Lone Worker Policies

Employers must establish a code of practice for all employees who work alone. While the regulation does not specify a definition for the term “working alone”, for the purposes of this regulation, an employee is “working alone” at a workplace if they are the employer's only employee at the workplace and working in circumstances where help is not readily available in the event of an injury, ill health, or emergency.

Circumstances where a code of practice could be required include:

• Working alone at hazardous work; for example, in oil and gas fields, or a mechanic working alone under a car.
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• Working in isolation; for example, custodians and security guards or maintenance workers.
• Meeting clients away from the office; for example, home care workers, nurses, government enforcement officers, social service workers, or real estate agents.
• Working alone and handling cash; for example, convenience store clerks, retail service and food outlet workers, or taxi drivers.

The regulations also specify situations where working alone is prohibited. It is not permitted to work alone:

• In confined spaces.
• When operating a chainsaw, brush saw or clearing saw.
• When performing underwater diving operations.
• Where there is a risk of drowning unless the employee wears a life jacket.

As the employer, you must:

• Identify all jobs and tasks that may be conducted by the employee while working alone.
• Develop and implement a code of practice for working alone.
• The code of practice must include:
  
  • Name, address, location and telephone number of the workplace
  • Name, address, location and telephone number of the employer
  • Nature of the business conducted at the place of employment (for example, retail)
  • Identification of any risk that arises out of or in connection with the work assigned (for example, risk: violence)
  • Procedures to follow to minimize the risks identified in the sections above
  • Communication methods
  • Emergency response activation and procedures
  • Communicate the code of practice.
• Train the employees working alone and their supervisors on appropriate safe working alone procedures.
• Provide the materials and equipment identified in the code of practice for working alone.
• Ensure the code of practice for working alone is followed.
• Review the code of practice for working alone periodically and revise it as necessary.

While the employer is ultimately responsible for all the provisions mentioned above, the supervisor has a vital role to play in the safety of their teams. As a supervisor, you must:

• Acquaint your employees with the hazards and control measures associated with their work
• Provide the information and instruction necessary to ensure their health and safety
• Enforce company safety rules, programs, codes of practice and procedures, including ensuring employees comply with the requirements below.

As the employee, you must:

• Be aware of the hazards of working alone.
• Participate in the training offered by your employer.
• Know and follow your employer's code of practice.
• Report any incidents to your employer.
• Report any hazards to your employer or supervisor.
• Help identify hazards and control measures.

Factors to consider when assessing the risk of working alone:

• Remoteness of the location. (Also consider situations not normally associated with ‘remoteness'. For example, the security staff who walk the perimeter of the property by themselves or the clerk who is not in direct sightlines with any other employee.)
• Characteristics of the location (wilderness, industrial area, etc.).
• Transportation means.
• Availability of emergency assistance.
• Response time in emergencies.
• Time needed to complete the task.
• Time of day the job/task is performed.
• Type of work.
• Weather conditions.
• Potential for exposure to aggressive or violent behaviour.
• Potential for critical injury.
• Communication means.
• Employee's physical and psychological fitness for working alone.

Best practices to control hazards when working alone

It is the employer's duty to identify reasonable measures to take to protect the health and safety of an employee working alone. Examples of steps to take can include:

• Using controls such as barriers and enclosures between the employee working alone and the public; rooms with two exits; reception rooms with windows so that somebody from outside can see what is going on; security cameras; buzzers to unlock door; etc.
• Using administrative controls, such as planning hazardous work during daytime while others are present.
• Establishing means of communication such as cellular, persondown device, and in-person visits.
• Establishing the frequency of communication.
• Following the communication protocol.
• Planning the emergency response (consider scenarios such as communication failure).
• Ensuring that a first aid kit is available at the work location (such as a personal first aid kit carried by the employee, a first aid kit in the vehicle, etc.).
• Keeping communication and emergency equipment in good order and testing periodically.
• Testing the reliability of the emergency response procedure.
• Paying attention to your surroundings.
• Avoiding handling large amounts of cash.
• Learning how to recognize signs of potential violence.
• Learning how to avoid or diffuse violent situations; do not fight or respond back.

Some jobs are by nature too hazardous to be performed by a person working alone. The employer, who has the duty to take precautions to protect the health and safety of employees, may implement internal policies that may include other situations, specific to the workplace, where working alone is not allowed.